We reserve the right to change and amend these terms and conditions. Any changes we make will be deemed to have come into effect on the date that they have been posted on the website. You are responsible for reading the terms and conditions. When you place an order with us you will be deemed to have read, understood and accepted these terms and conditions.
Become a member on the site
In order for us to deliver to you, you will need to become a member of the Nafud.com website. All your details will be treated with the utmost privacy and security.We will require your delivery address, your contact and payment details.
All orders submitted through our Nafud.com website are confirmed by e-mail. No order should be deemed to be accepted without this confirmation. All orders are fulfilled subject to these terms and conditions. It might not be possible for us to accept orders for delivery to certain areas; in this case collection must be made from our stores or from a pre-arranged pick-up point.
All orders are subject to availability. Should any of the items be out of stock at the time of placing your order, you will be notified via email and we will suggest an alternative if possible. Alternatively you will be offered a refund for this item (see refunds and returns).
The day of delivery will depend on where you live. We have different delivery days for different areas so please check the website for the days on which we can delivery in your area.
Payments and refunds
You are now able to pay online for your purchases: we accept Visa and Mastercard. When you opt to make an online payment for your purchases, you will only be charged for the items which will be delivered. Upon confirmation of your order, you will receive a confirmation email with the items purchased. We will contact you to confirm a delivery time and date, as well as your final order (should there be any missing items). A final confirmation email will be sent to you with the final amount and confirmed items to be delivered. This is the amount that will be charged to your credit card.
Prices quoted are in Saudi Riyals and all payments are to be made in Saudi Riyals.
Refunds, returns and stock availability
All items can be returned in an Nafud.com shop within one week (with receipt).
At Nafud.com we will work hard to only deliver the freshest and best products, and to keep the items on the website up to date.
Should a product no longer be available between the time of placing your order and the time of delivery, we will contact you by email to offer alternatives. Should you not wish to receive an alternative we will amend the order, and your receipt, prior to delivery.
Privacy and Security Policy
Nafud.com is committed to protecting customers’ privacy and ensuring that all transactions are processed with utmost security. Nafud.com does not store any credit/debit card information on its servers or database, all details will be processed to the payment gateway directly. Personal information will only be asked to ensure efficient processing of your order and will be saved in a secure database within Nafud.com. Nafud.com does not sell, trade, or rent any personal information to outside parties unless otherwise compelled by the law.
The security and privacy of your personal information is very important to us at Nafud.com. We recognize that security is a major concern among on-line shoppers, and thus we employ state-of-the-art data encryption technology to protect the personal information submitted to us, both during transmission and once received.
Other personal data; such as your login details, home address, e-mail and billing information, are stored in a highly secure systems to ensure that all information you provide us with remains fully protected. Only those with proper authorization can view this data.
Passwords are stored on our servers using one-way encryption systems. We use SHA512 (Secure Hash Algorithm) – which is a cryptographic hashing algorithm that is considered unbreakable.
Nafud.com LLC will use all reasonable endeavours to verify the accuracy of any information we place on the website but make no warranties, whether express or implied, in relation to its accuracy. The Nafud.com website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to Nafud.com on the website or any transaction that may be conducted on or through the Nafud.com website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade. We make no warranty that the Nafud.com website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Nafud.com website. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Nafud.com website and any information provided to or taken from the Nafud.com website by you.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect or consequential losses; In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. By using this website service you agree to these terms and conditions of website use. Not withstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under Saudi Arabia